If you are talking about online feedback through a website, I'd suggest Feefo or Hotjar. There are plenty of other solutions, but those are really easy to set up. You could also factor in customer feedback requests into any email marketing you are doing and this kind of thing can be automated thr...
As is my way, I have to answer tangentially: People hate reading documentation. Essentially no one will read the quick start guide, and those who do will have poor retention. This is not just a pithy quote, but driven by years of research into cognitive psychology. You cannot provide training aro...
Most live chat tools are encapsulated in a Javascript snippet to add to your site. WordPress, for example, may provide a plugin + if you look at the plugin code, usually the code simply injects the Javascript snippet. This said, all you really require... choose how you'd like the live chat icon...
At Gun.io we're about to replace our legacy home-grown system for these items with Hubspot. So far we are happy with it. It doesn't do _everything_ but it does enough and it's easy enough to use for non-technical staff. We got it up and running with about a month of dedicated work, mostly on deve...
zendesk. They have a pricing scheme for start-ups: http://www.zendesk.com/product/features/startups/
Studying customer experience is fascinating, and one of my favorite parts of my work as a customer service strategist. Zappos is one of my favorite examples of incredible customer service. They regularly upgrade orders to overnight shipping and they allow you to return shoes even after you've w...
As someone who has made this transition, it's too long for this answer box. I did, however, make a website about it: http://webinarhow.to. Briefly, in the long term, you've got to shift your mindset from a service model to a products model. In the short term, you need to do more marketing, mo...
A customer or consumer is what businesses want. The concept that every customer matters should be embraced. Even if you do not have the accurate information the customer is asking for; there is nothing wrong with being the first to acknowledge his or her question; even if your answer is let me ge...
Are you a professional? (I assume you'll say that you are) As such, you deserve to be paid for your service and skill. Rather than offer your services for free, focus your efforts on understanding the need of your big-brand clients. You can underpromise and over deliver without sacrificing the...
It sounds like you might be describing wall decals or wallpaper. Wall decals are vinyl or paper stickers that can be easily applied to walls and come in a variety of designs, including personalized drawings. Wallpaper, on the other hand, is a type of wall covering that is applied to walls and com...