The business owner's livelihood is dependent on the business and the alleged employee and the business name have been published on media. The allegations have no proof and are most likely false. The business's reputation is totally damaged and customers are asking for refunds. Really could use some advice and possible ideas for maintaining a livelihood after the damage in reputation for the business owner who has worked hard for years to maintain a strong reputation for the business and now an immature customer has released false allegations to the authorities.
Enter your answer issue a press release and try to solve the problem, you can use press release services or ask a reporter of your local newspaper to do a story on the solution.
Bad press and bad things can happen, it is the manager job to do crisis management, repair the damage, and regain reputation