When professionals can not solve a problem they ask the opinion of problem solvers.
If I don't know how to solve your problem then most likely I know somebody able to do it.
Contact the bank directly and ask them, please!
When there are money in the account they ask you to accept fees to be retained from that account, normally. Unless you want all money transferred...
Again, call them and they will advise you! If the account was opened by yourself then you have the security details to access it. If not, then probably it's a scam!