Questions

Opinions about using one or more of the same social media accounts when supporting a business with multiple locations?

We have a business that is in 5 cities. The business is basically an event company hosting networking events. We have separate Facebook Pages for each city. However we only have one Twitter account for all but using hashtags to differentiate. Even with the hashtags, it can be a little confusing on Twitter. For instance, events in one city are cancelled tonight due to weather concerns but another city is on tonight. So one Twitter message said event was cancelled while another asked who's joining us tonight. You can see the issue. We hope to expand to hundreds of cities and even worldwide. Managing multiple accounts could be crazy. Is it a necessary evil? Or is there a better way to do this? Thoughts are much appreciated! Thanks!

4answers

Social media, at times, could get tricky to understand. That's where you need an expert advisor to help you leverage social media, making most out of time and capital investment. Even tagged as social, no two social media platforms are same and likewise varies their usage for specific business objective. Having multiple presence on same social platform isn't something new. But, those are for some massive companies.

The question you should ask yourself is:

1. What are you trying to simplify by multiple presence?
2. Can there be simple, not simpler, process to achieve the objective?
3. What are the specific purpose behind choosing specific social platform?
4. Is it all about customer service or something more?
5. Is there an alternate audience that you're trying to reach which your primary account can't achieve?
6. Where would the distinction lie between your primary account activity and sub-accounts?
7. How will you manage and brand different accounts?

Hope above helps!!


Answered 8 years ago

Certainly using the hashtags on a single account is the best recourse for efficiency; however, as you are finding it does create some confusion and does not seem as personalized.

If you are not wanting to set up a separate Twitter for each city, you could set up a Twitter account for event changes and a separate account for event messages. (e.g. follow our Twitter channel for important notices about your upcoming event).


Answered 8 years ago

Facebook allows you to display pages by location. You could use this. To manage events, use the events Facebook widget. As to managing several accounts, there aren't any rules per se but there is one clear thing you have to remember: if you have too few and unreliable resources, the more accounts you manage, the more risks you run. Try and keep one account per country and manage it properly. What I have seen happening over the years is companies - like airlines - creating umpteen accounts, then failing and consolidating their accounts. Once they learn how to use them properly then they start ramping up, as their social media budget picks up. Don't think that social media is free. It is people intensive.


Answered 8 years ago

In my opinion too many accounts can be evil, but it is not necessary, you can have one account and can do your job with it if you manage it well by relying on local to connect with communities. Remember that by balancing the competencies of your corporate office and your local franchises, you will make more authentic connections with more engaged local audiences.
Besides if you do have any questions give me a call: https://clarity.fm/joy-brotonath


Answered 2 years ago

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