I definitely recommend plantronics. Check out their website and your can order them online. I remember using CS540 model. Its wireless, good battery life, reduced background noise and easy to hook up. Its expensive but you can get a cheaper options on their site. They are one of the leaders in...
I have a membership site with video training that companies use to train their salesforces. Having set up many paid and commission-based sales teams over the years, here are the main issues: > the less effort you put in at the beginning, the more turnover you're going to experience > if you do...
Asterisk is a good choice for integration as it is customizable to meet the needs. If you want to break into larger business you may also want to consider Cisco Call Manager with its API access. This is widely deployed in corporate America in mid to large corporations.
Based on my 15+ years of experience in the Contact Centre technology space and given the requirements you have outlined for high volume inbound & outbound calling I would look at solutions from Avaya, Genesys or Cisco. there are others around but these have a history in Contact Centre Each of th...
I'm currently advising a client right on exactly that kind of customer service integration. Look into Live Ninja (https://liveninja.com/). It brings together the best of both worlds from web and a call center. Voice + Video + Instant connect without any special software, or a phone. You can have...
I thought questions was for ... questions...sure I'll send an email when I have time.
Hello! I want to ensure that I understand the question. Are agents having to call customers back in order to resolve their issues or concerns? If so, I would ask how well-versed are the agents in the business/product? Do you have a knowledge base or ongoing training to help the agents to stay on ...
This would really depend on your goal of the lead channel. If you want to deal with warm leads give http://inspirebeats.com a try. InspireBeats will help you find and build a list of targeted leads, do research on them, and warm them up for you through a personalized outreach. That way you have a...
An automated system could easily accomplish this. Human call centers would be slow and costly for something like this, if I understand correctly. I can think of a way of testing this idea without building any technology. You can setup a toll free number with extensions for each driver's cell pho...
You will probably get more or better responses posting this type of question on a forum for software developers like stackexchange because the people who actually know the answer to your question are most likely people who work at this company or used to work here, who might have signed an NDA th...