Generally speaking, Yes. I say this for a couple primary reasons. 1) If you do not place value in your product, why should the customer? And if you are not charging for it you are not placing value on it. 2) the customer will be more "invested" in the success of something that has cost them s...
1- Find in-flight customer experience managers, cabin supervisors, flight attendant, take them out for lunch/coffee. 2-Talk about your project and ask if they want to be involved on a success fee basis, or consulting fee 4-find the manufacturer and interview them 3-book your next flight in front...