Who is going to use a company that allows their representatives to post spam ads in inappropriate forums? crazy
Marketing & Sales. A lot of entrepreneurs are "doers of the thing" but at some point, you're forced to take the shift and become a "marketer of the thing". Think of it this way: You can have the best product on the market, but it doesn't matter if noone knows about it. Ofcourse, there are so m...
Hello! I want to ensure that I understand the question. Are agents having to call customers back in order to resolve their issues or concerns? If so, I would ask how well-versed are the agents in the business/product? Do you have a knowledge base or ongoing training to help the agents to stay on ...
Please resist the urge to pull the band-aid. I'm not a fan of keeping a poor performer, but unless this person is a behavioral or "for cause" termination, he deserves some professionalism here. 30-day Performance Plan, make the goals aggressive and stick to it - he can consider that his head star...