Hey there, I trust that your CRM is robust enough to trigger some workflows and automated steps. I would recommend you have an automated series of reminders to both your customer AND their respective relationship manager that fire as the client approaches their end of contract. To your internal...
This is an easy question to answer. Stop meeting people for coffee and instead send them to your Clarity.fm link. I give lots of free advice on my YouTube channel, I don't need to spend time re-telling general advice and ideas that they can learn on their own time. http://www.youtube.com/c/Dav...
It depends on your business but in my experience, the best was to do a half and half model where some of it was virtual and some of it was onsite. After hours is something that costs effective outsourcing to a virtual company can be effective.
Contact both the customer and BBB to clarify the complaint and confirm it was intended for you. You can delight both parties by accepting responsibility and expressing empathy, even if you are not at fault. There is a long-told customer service story about Nordstrom accepting an faulty car tire...
I'll give you the answers that have worked for me, though I wouldn't say you "should" do this. This is where I found the best mix doing similar work. 1 - I would at the very least start with freelancers. There are a lot of great, talented people out there and this is the best way to meet people ...
Dear SCM User, With SAP SCM if you know how it works, you could rise customer expectations, run increasingly complex supply networks, and achieve faster-than-fast responsiveness . The solution cover everything from demand planning to inventory management and use technologies such as the Internet ...
There are good approaches for Elance/Upwork/oDesk if you approach the job req. correctly. There are also private agencies. I've hired account reps more often via virtual assistant agencies directly than from Elance and it's ilk, but many times I'll use that platform to isolate good candidates and...
So do it. As consultants, it is incredibly easy to work remotely with modern technology. What do you see holding you back? To attract new prospects, you can have a website and publish authoritative content targeting your ideal customer base. For lead generation, you can host webinars or onlin...
If it is really only two way country transfer (or one receiving country and several country stacks sending money there) it would be best to build your own custom solution. Basically a simple SW to allow for receive electronic transfer money in some region (one for EU, one for US, one for Austral...
My family is in the hotel business. I can tell that we would have absolutely no interest in doing this. We make sure out employees look after our property and provide great customer service. We do not have down time for them. We run a tight ship. The liability and other headaches that come with...