Hey there, I trust that your CRM is robust enough to trigger some workflows and automated steps. I would recommend you have an automated series of reminders to both your customer AND their respective relationship manager that fire as the client approaches their end of contract. To your internal...
With more than a decade of experience in top services firms (Technology products and financial products), being an ex-VP in Client servicing area, and realizing the impact good client servicing can have in keeping and growing your brand- I do know what you are talking about! The sectors which I f...
It depends on your business but in my experience, the best was to do a half and half model where some of it was virtual and some of it was onsite. After hours is something that costs effective outsourcing to a virtual company can be effective.
As a startup freak myself, I am always looking for new ways to make the company better and communications between the teams easier. I like Slack as a communications tool as well as Asana. HipChat is pretty slick for instant messaging and integration with inbound customer service live chatting for...
The way I hire anyone is to find someone who's currently employed in that role for a company in my existing market. You can find that person using a few techniques. 1) LInkedIn: Search who's currently doing technical sales for companies similar to yours, and reach out to them to get advice on "...
There are good approaches for Elance/Upwork/oDesk if you approach the job req. correctly. There are also private agencies. I've hired account reps more often via virtual assistant agencies directly than from Elance and it's ilk, but many times I'll use that platform to isolate good candidates and...
Contact both the customer and BBB to clarify the complaint and confirm it was intended for you. You can delight both parties by accepting responsibility and expressing empathy, even if you are not at fault. There is a long-told customer service story about Nordstrom accepting an faulty car tire...
I'll give you the answers that have worked for me, though I wouldn't say you "should" do this. This is where I found the best mix doing similar work. 1 - I would at the very least start with freelancers. There are a lot of great, talented people out there and this is the best way to meet people ...
Dear SCM User, With SAP SCM if you know how it works, you could rise customer expectations, run increasingly complex supply networks, and achieve faster-than-fast responsiveness . The solution cover everything from demand planning to inventory management and use technologies such as the Internet ...
So do it. As consultants, it is incredibly easy to work remotely with modern technology. What do you see holding you back? To attract new prospects, you can have a website and publish authoritative content targeting your ideal customer base. For lead generation, you can host webinars or onlin...