Why not allow employees to put forward innovative suggestions that would benefit the company? Employees who suggest the most innovative ideas to save the company money or offer a more efficient way of working could receive incentives. For a limited time I’m offering free advice for 20mins. V...
Hmmm? This is a tough one because your product is so wonderfully horizontal, meaning it applies to a very broad set of cases. I'd slice and dice in two directions. First, I'd think about the general process of collaboration on a document, for example: a) drafting - are two people actually wr...
Get a tool like screencast or camtasia and narrate as you navigate your website. Its the equivalent of storyboarding and most freelancers should be able to relate.
If it's email, my experience has been keep the touches valuable and consumable. By that I mean, don't send them a 2 page email with all kinds of content about how awesome your company is and why they should use your product. Take the education marketing approach. Send them little nuggets of usefu...
I would disagree with Laura's advice about allowing your communication system to operate in-tandem to what you're trying to displace. Hospital staff have very little appetite to learn or adopt new systems, especially for mission-critical work. I also disagree with the idea that your competitors...
I know this moment all too well. I've been on both sides of this one, and let me say - it's not as scary as you think. If the new hire comes to the table with more to offer than previous hires, then it shouldn't be something you have to "sell". If you think you need to "sell" this new hire to yo...
Hi. I am a former Officer of the regulatory body for capital markets within my country with more than a decade of experience in the field. As part of my job profile i have handled many instances of investor complaints such as yours. However in order to assist you further i require more specific d...
A way that you can help your team is to communicate expectations clearly and early. This includes team meetings, how you work together, and 1-2-1s with managers to see how everything is going. It’s important that managers or team leaders have clearly communicated with their team what project mile...
HelpScout, ZenDesk or Desk.com. HelpScout (help desk software) would be a great start – less options but even when I ran a 6 person customer support team (with over 500 emails a day), we never needed the complex features of Desk.com. Have one person create 'saved replies' to quickly answer your...
Practice. Practice. Practice. You will improve. Do you have people to practice with who can give you feedback?